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Media datatable actions

The Media datatable actions are the primary way to interact with the prompt media found in your account. The actions can be found directly above the datatable. Some actions can be engaged immediately but the Delete action requires selecting the checkbox(es) next to the row item before it will become available:

Media datatable actions


Import new prompt media files. The system accepts .mp3 and .wav files and these will also be available in your RingCentral account.

Learn more about ( Importing New Media ).


Permanently delete the prompt media file(s) from IVR Orchestrator and your RingCentral account.

This action cannot be undone. Make sure you no longer want the media in your account before deleting it.


The Reload icon ( Reload icon ) will pull all IVR datatable details and associated prompt media data found in your RingCentral® account. Use the reload option to load new IVR data after you make changes in the RingCentral admin portal.


The Tune icon ( Tune icon ) allows you to toggle on and off the Applied Media, Ext and Site columns from being shown in the datatable. Use this feature to de-clutter your view when you are using the Optional Naming Convention feature to include custom datatable columns.


The Export icon ( Export icon ) will export all entries in the datatable to .xlsx file format. Alternatively, you can select the checkbox(es) next to the row item(s) to export only the selected entries.

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